Get answers to the most common questions about FastPBX services, hardware, and available plans. Use this FAQ resource to find out what you need to make the best decision for your company; and if you have an urgent issue please feel free to contact our helpful support team.

How It Works

No, you don’t need hardware! With FastPBX technology you can use your Computer or Mobile Device Instead of a Phone. This normally requires that you download an application, called a softphone or a desktop client. You can also choose the nomad plan that offers a virtual phone system that can forward calls to your mobile.

International calling is free if the person you are calling is also connected with FastPBX. If the person you are calling is not connected with FastPBX, our competitive international rates are by the minute depending on the country.

Analog telephone service is provided at a fixed address and can't be moved, think about being at a location and needing to pay someone to remove your installed equipment. Additional services usually cost extra such as Voicemail and long-distance calls are costly because additional facilities are used. You need to use onsite hosted solution that needs to be installed by an IT company or sub-contractor and that will incur heavy costs.

VoIP telephone service can be accessed through any Internet connection and it has no fixed location. This means the service can assign any area code to any customer, regardless of location and you can move your phone system around different locations without having to re-program your phones.

 Customers can request area codes so that clients and staff can dial their number from conventional phones without incurring long-distance charges. Long-distance calls dialed from VoIP phones are inexpensive because there are no additional charges for distance over the Internet. Additional services are free or inexpensive because they are software-based.

Picking out a new custom phone number is simple as pie. This is done during the registration process where you will be asked to choose as many numbers as you need. If you have a hard time committing to a number, you can add new ones or remove existing ones at any time.

FastPBX can work with any mobile device in a variety of ways. With Failover to Mobile, FastPBX can ensure you never miss a call by forwarding them to any mobile device. Use Call Boss from your mobile browser to access data or send Business SMS.

FastPBX is a cloud phone service that uses your existing internet connection to make and receive calls on the PSTN. The PSTN, Public Switched Telephone Network, comprises all aspects of the telephone system you know and use on a daily basis. FastPBX focuses mainly on powering small and midsize businesses.

Plans & Features

Yes, but you should speak with a cloud specialist and give them the name brand and model number just to double check.
All plans need to be the same on one account because they work system wide.
The Executive plan provides all the features of the pioneer plan, plus time conditions for your hour of operations. An Auto attendant to greet your inbound callers, Customized caller menus to direct callers to the appropriate departments, texting with your business phone number and reporting.
You have to choose a plan that will work system wide. However, each extension will be supported with all the capabilities on the system. For these reasons there needs to be a plan per device and/or extension. There are price breaks offered when you add multiple extensions at the same time, so ask a cloud specialist about our latest offers.
The pioneer provides base features for you to start making unlimited calls to the U.S. and Canada receive voicemails via email and paging to other extensions internally is included as well.

We will never make you pay for something that you don’t love. Use our 30-day trial to see how FastPBX can improve your business communications. Payment is necessary to port over your phone number and officially activate a paid service, but if you’re not happy you have the option of a full refund within 30 days.

Billing

Payments are due within 14 days of invoice date. To avoid late fees customers, sign up for auto pay and save 5 dollars monthly.
Contact us at 888 988 5355 then press 1 for existing customers, then press 4 for add an extension, number or phone.
Please email [email protected] and remember to enter your company name in the subject box . then enter the number you wish to change in the text submission box or call us 888 988 5355 and press 1 for existing customers.
Contact us at 888 988 5355 then press 1 for existing customers, then press 4 for add an extension, number or phone.

Please download our auto-pay form and send it to [email protected]

You will receive 5 dollars per month.

FastPBX offers a variety of payment options. Online, we accept Visa, Mastercard and Paypal. Users may also pay through Automatic Clearing House (ACH) or by sending a check in the mail.? We also offer auto-payment with a Visa or Mastercard if you don’t want to run the risk of a late payment fee.

Your joy and convenience is what we aim for. FastPBX users can upgrade or downgrade their chosen plans at any time. Speak to your preferred agent about how to move forward.

Service

When placing a call with voice over IP (VoIP), the voice is broken into thousands of packets. These packets move quickly through numerous routes on the Internet to FastPBX, and then to their final end point, where they are reassembled. Many factors can affect packets through this routes, and therefore affecting the quality of the call.

Most common factors: Latency, Jitter and Packet Loss

Latency is the time it takes a voice packet to reach its destination and it is measured in milliseconds (ms)—thousandths of a second. Latency of 150ms is barely noticeable and generally acceptable. Latency higher than 150ms adversely affects VoIP calls, while latency higher than 300ms is generally unacceptable.

Jitter measures the variation in the arrival time of those individual packets making their way along various routes over the Internet. Jitter can be caused by Internet congestion, timing drift, or Internet route changes. Jitter is measured in milliseconds (ms)—thousandths of a second. Jitter greater than 50ms can result in packet loss and degraded voice quality Packet Loss: Packets are sent over the Internet and reassembled at their destination.

Packet loss occurs when some packets are dropped by congested network routers or switches, or discarded by the jitter buffer. If you miss one out of every 10 words, or 10 words all at once, chances are you won’t understand the conversation.

FastPBX provides you with dependable, HD quality voice service. Your local network, Internet connection, and router devices all contribute to your overall call quality. To help you manage your calls, our support team is equipped with the tools to check your Internet connection speed, and instructions to configure the Quality of Service (QoS) settings of your routers.

Cost Savings – Cloud phone service will save you money upfront and in the long run. You will never need a maintenance tech to come out and perform costly switches, installs or upgrades. Not to mention, the monthly plan rates are substantially cheaper than traditional phone lines. Scalability – Having your phone lines managed through our cloud phone service leaves room for your company to grow. There are unlimited amounts of number and extensions, which are easily added with the click of a button through your user dashboard. Traditional phone lines are limited to the number of phone jacks that are available in your office. Advanced Features – With cloud phone service, you get the software that comes along with it. This software simplifies the way your business communicates.

Hardware

We offer the capability for you to connect an existing cordless device or a new cordless device which are usually analog phone lines to an ATA adapter. The adapter converts analog to VoIP and you will have the same features on the cordless phone that you would on any VoIP (Voice Over Internet Protocol) phone.
You won’t be needing it. VoIP services generally offer virtual fax functionality. Faxes can be sent and received with your email, without requiring a separate phone line, and they’re delivered directly to your email inbox.

Analog telephone service is provided at a fixed address and can't be moved, think about being at a location and needing to pay someone to remove your installed equipment. Additional services usually cost extra such as Voicemail and long-distance calls are costly because additional facilities are used. You need to use onsite hosted solution that needs to be installed by an IT company or sub-contractor and that will incur heavy costs.

VoIP telephone service can be accessed through any Internet connection and it has no fixed location. This means the service can assign any area code to any customer, regardless of location and you can move your phone system around different locations without having to re-program your phones.

Customers can request area codes so that clients and staff can dial their number from conventional phones without incurring long-distance charges. Long-distance calls dialed from VoIP phones are inexpensive because there are no additional charges for distance over the Internet. Additional services are free or inexpensive because they are software-based.

The majority of IP Phones currently on sale today that provide a MAC address work great with our service. We highly recommend you use our Cisco handsets as they will offer you the HD quality connection and use very little bandwidth. Please feel free to give us a call at (888) 988 – 5355 if you have any questions about using your existing phones in the office.