Use the live call monitoring service with our user-friendly admin dashboard to ensure quality for training purposes and compliance, or join in on calls or to relay messages to employees while they are on the phone. Listen in quietly while you monitor calls, barge into a call when needed or whisper to discreetly coach your employees without the caller knowing. As the boss, it’s your duty to keep tabs on the quality of your calls and use it to optimize your callers experience.
Live Call Monitoring Feature Benefits
- Ensure Compliance.
HIPPA, PCI, FISMA., and more.
- Quality Assurance.
Guarantee professional customer support quality.
- Control Access.
Give monitoring access to desired employees (receptionists, admins, supervisors, etc.)
- Keep a Pulse on Performance.
Monitor how calls are going with employees and prospects.
- Live Coaching.
Whisper lets you do live coaching with team members without the caller knowing.
- Effortless Conferencing.
Barge lets you join conference calls easily.
Business Phone Systems Tailored For Your Small Business
FastPBX business phone plans make it possible to get the most value from your phone service and implement the right communications strategy. With tailored services to complement your business model and high-quality hardware to match the capabilities of our cloud-hosted VoIP system, FastPBX business phone plans are a clear choice for your business communication needs.
Not Ready To Dive In Just Yet?
Try Any of Our Business Plans Free For 30 Days And Experience The Joy Of Fast & Reliable Communications
FastPBX Small Business Phone System Benefits
Growth is a benefit our customers are able to enjoy because we understand that their success is our success. Our ability to get to know the unique obstacles and expansion needs of small teams lets us continue improving and optimizing our products and services so that business owners can experience a small business phone system built just for them.