Is It Time for Your Business to Upgrade to a VoIP Phone System?

Part of running a business is being able to make decisions that will drive your company forward. By implementing a VoIP phone system, you are doing just that by choosing to bring a more stable element to your business communication strategy.

You may not realize it just yet, but the right VoIP phone system will improve productivity across your departments and allow you to take control of your call flow. Additionally, when your call flow is organized, you’re being respectful of your caller’s time and actively building a professional image that will help you retain customers and empower your employees.

That’s what it’s all about at the end of the day, isn’t it?

Additionally, when your call flow is organized, you’re being respectful of your caller’s time and actively building a professional image that will help you retain customers and empower your employees. That’s what it’s all about at the end of the day, isn’t it?

If you’re still using Analog and thinking about upgrading to a VoIP phone system, we’re here to help you find the right one. Even if you’re already using a VoIP phone system with a major provider, you can use the information below to help you decide whether or not you’re getting the most value.

Knowing Which VoIP Telephone System is Right for You

There are several factors to consider when you’re looking for the right VoIP telephone system. Since all businesses are different, you will want to have an understanding of what your unique communication needs are and find a VoIP telephone system that can meet those specific needs.

It’s becoming increasingly popular for businesses to offer remote positions. It doesn’t seem practical to have to provide physical hardware to each remote employee, does it? So how do you keep them included in your communication strategy without compromising your company’s cohesive image?

In this case, you will want to find a VoIP telephone system that lets you centralize your communications without relying on a desk phone. If this sounds like an issue you’re running into, consider a VoIP telephone system that offers extension dialing with the ability to assign extensions to your remote workers.

Now, workers can provide customers with a business phone number and add their extension. Customers will never know your remote employees not at the office and everyone will be reached easily.

Small businesses need a way to help organize their call flow easily. Whether it’s a mobile device or physical office phones, having an auto attendant and customer prompt menus gives you the ability to do just that.

Direct callers to the right department depending on their needs and use a commercial on hold to keep your callers informed about current promotions, upcoming events, and more.

This allows you to provide a calling experience that is unique to your company and maintain a professional image without much maintenance.

It’s pretty obvious that customer service is important. Unfortunately, about 30% of VoIP users switch providers due to a poor customer service experience.

You want to make sure you choose a VoIP telephone system that will be there to help you with the best solutions.

Choosing from Different VoIP Phone Companies

When it comes to choosing among different VoIP phone companies, there is certainly no shortage of options.

You won’t, however, find many companies that focus only on business, as they also offer residential options.

Choosing a provider that caters exclusively to businesses makes a difference in the long run because you’ll know for sure that you’re dealing with a provider who understands the unique needs of a business.

FastPBX is one of the VoIP phone companies focused exclusively on medium-sized and small businesses and offers easy transitioning with plug and play capabilities, seamless expansion for continued growth, convenient 24/7 U.S. based support, and a 30-money back guarantee.

Thinking about upgrading your business phone, too?  Ask yourself these questions, first.