By alicia.sandino on April 13, 2017
Hardware & Technology

How much time do you spend hoping for a way to streamline your inbound calls? If your answer is more than a second, you need to keep reading.

Business owners need as much time and money as they can get in order to reinvest it back into their business. Without time to acquire new projects or clients, and money to fund new initiatives, how can you expect to see any growth? Let a call management system be your solution. Here’s how a call management system adds value to your small business.

Organize your call flow

When your employees are on the same page, they’re confident about the end result. Improve employee engagement with ring groups. When you’re using a custom caller menu (Press 1 for Sales, Press 2 for Support, etc.), ring groups are used to route the callers to the right department based on the caller’s selection. If you have a decent-sized staff, it helps to have your phone ring just when you’re needed so distractions are minimized and employees can focus on their tasks.

Improve customer retention rates

When your call flow is organized, you’re able to easily provide a better calling experience for your customers and be respectful of their time; and who doesn’t want to feel respected? Doing so builds trust with your customers, making it easier to receive referrals and ultimately increase your retention rates. Simple features can make or break your communications strategy so having the tools that optimize your callers’ experience is the best investment you can make for your business.

Access more communication channels

With a call management system, some great features you can expect to have are ring groups, auto attendant, time-based call routing, voicemail to email, and much more. These aren’t just features that you can use with your office desk phones; most providers allow you to access these features even when using your mobile phone. When you think of a call management system, think of a solution that will automate and streamline your business communications- anytime, anywhere.

Get a Powerful Small Business Phone Service Today

If you have an internet connection set up in your office, you’re already halfway there! FastPBX quickly sets businesses up with an efficient call management solution that doesn’t cost a fortune. These simple solutions are powerful enough to get the job done while maintaining a user-friendly element so you can get the most out of your business phone service right away. Take back control of your business communications with a robust call management system and a provider that puts customers first.

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