Tailored for Long-Term Business Growth

With call continuity service, a serious disruption of your communication lines doesn’t have to cause chaos. Whether it’s a natural disaster, like hurricanes or earthquakes, or an unexpected circumstance that makes it necessary to reroute calls to a more readily available phone number, like special holiday hours, we make it easy for you to continue receiving calls regardless of your location or situation. Our 24/7 support team is here to help! Don’t lose contact with your customers or associates. It’s not a question of if a disruption, it’s when. Will your business be ready?

Voicemail is a powerful enterprise-level feature that can impact your business’ reputation in a positive way and makes a big difference for those busy moments where you just simply cannot answer the phone. Use voicemail to reliably store messages that can’t be addressed at that very moment and focus on the task at hand. When you’re not around, FastPBX will pick up the slack with all the business-class features you need.

Hold music service gives your business even more of a professional edge. Play a recorded tune for your callers to sway and hum to while they wait. It’s as simple as uploading a file. Not into music? Take advantage and relay important messages to callers while they wait. Integrating a commercial on hold to your business phone will deliver useful information to callers. Listeners can hear about your past experiences, special promotions or other potential upgrades offered by your company. Upsell to your clients without lifting a finger. It also comes in handy when your hours of operation change due to observed holidays or seasonal changes.

Automated attendant service will eliminate the use of a receptionist while keeping your clients informed. The service will offer a reliable impression by allowing clients to be continuously informed even when calling at the worst of times. It’s impressive to calling clients when they know they can depend on you, but how do businesses cultivate this valuable sense of reliability? By simply keeping callers informed.

Emergency? Office out on a business trip? Client calling out of office hours? Let your cloud receptionist keep them updated!

Custom Prompt Menu service works with your auto attendant to organize call volume and forward callers to the right extension each and every time. We’re big believers in providing your customers with the best experience and this business phone service can do just that! Customized prompt menus will exude excellence as it delivers your company’s menu options. It’s always impressive to callers when they call a company and hear a well-organized menu to help get them to the intended department quickly and easily. This is how callers can tell that they’re interacting with a company who has got it all together.

Voicemail to Email service makes it easy to never miss an important message again, allowing business owners to stay connected with their clients and partners despite their busy schedules. Hear your messages discreetly and professionally within important meetings, engaging luncheons or lengthy seminars. FastPBX allows you to access voicemail through an MP3 file that gets sent to your email. You can play, delete, safe or forward voicemail messages to any employee and colleague.

Call logging service is great for tracking and measuring employee performance and output. This feature is especially great for industries that rely on outbound and inbound calls as their primary objective, such as call centers and telemarketing agencies. Our clients appreciate how easy we make it to track progress and growth.

Conference calling is a service that plays a key role in collaboration, allowing teams to function across a diverse geography and explore new ideas with each other seamlessly. With conference calling, business owners can easily collaborate with clients, prospects and employees from anywhere at any time. This is the power of collaboration and a necessary component of any communications strategy in an ever-expanding world.

Call blocking service comes in handy when certain phone numbers are persistently harassing you. It breaks your focus and can be irritating when you’re trying to meet a deadline or finish the last leg of a project. If you want to go beyond silencing your phone’s ringer, why not block the call entirely? Stop unwanted calls and messages from any number, whether it’s a local, long distance or wireless caller. When you’re ready to take on those unwanted calls, you can unblock numbers just as easily.

Use the live call monitoring service with our user-friendly admin dashboard to ensure quality for training purposes and compliance, or join in on calls or to relay messages to employees while they are on the phone. Listen in quietly while you monitor calls, barge into a call when needed or whisper to discreetly coach your employees without the caller knowing. As the boss, it’s your duty to keep tabs on the quality of your calls and use it to optimize your callers experience.

Call recording service makes it easy for business owners to review details of any specific call. Ensure compliance by easily saving important calls by recording both incoming and outgoing calls with the touch of a button. It also allows users to collaborate and share more easily by allowing one to forward sound files of recorded calls to colleagues. With this service that saves recorded phone calls as audio files on the online dashboard, admins will be able to easily access, download and share recorded calls hassle-free.

The call boss service makes managing your extensions a breeze. With an easy to use, visual interface, all you have to do is access your administrative panel in your PBX. We recommend using Google Chrome to take full advantage of the HTML5 Call Boss Dashboard. Once logged in, you are at the helm of your cloud phone system. Watch inbound calls ring into your extensions. Park, transfer or end calls with the click of a mouse. Take quality assurance to the next level with barge, whisper and spy modes

Call analytics is a simplified way to keep your team dynamically focused on their goals. Slice and dice call metrics with a full report to see where improvements can be made and measure improvements since previous reports. Set goals and cultivate productivity by generating detailed inbound or outbound call logs by extension, call group or department and tracking the right metrics. These reports will entail the date and time of calls, the type of call, numbers dialed or routed to and more. With FastPBX, you can get a full view of your company’s general performance.

Business SMS service is a supplementary communication channel which you can use in a variety of ways. There will be times that you or your clients don’t have the time to be bothered with a phone conversation and being able to send and receive text messages using your business phone number is a practical alternative. You can either have text messages forwarded or sent to your mobile device or access our user-friendly dashboard where you can send and receive messages instantly.